All customer must accept the terms and condition of graphicsmaxx.com. Our store policy is that we don't offer any refunds for an item because all decal product is Made To Order. Customer must confirm their shipping address before we can send out the order. Customer will shoulder for the shipping fee for resending an item that was returned because of the wrong address and failure to sign the delivery confirmation. Our store does not hold any credit information regarding your purchase with us. Review our shipping timeline before ordering. Thank you.